Sales Policy | OpalNovas

Effective Date: March 5, 2025

At OpalNovas, we are committed to providing a seamless and secure shopping experience for all customers purchasing Samsung smartphones. Our Sales Policy outlines the terms and conditions related to product availability, pricing, payments, shipping, and customer support. By placing an order on OpalNovas, you agree to the following terms.

1. Product Availability and Pricing

All products listed on OpalNovas are subject to availability. We strive to keep our inventory updated, but in rare cases, an item may be out of stock after you place an order. If this occurs, we will:

  • Notify you immediately and offer an alternative product or a full refund.
  • Restock the item as soon as possible and inform you when it becomes available.

Product prices are listed in U.S. dollars (USD) and are subject to change without prior notice. Prices do not include taxes, shipping fees, or additional charges, which are calculated at checkout.

2. Payment Policy

We accept the following secure payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • PayPal: Fast and secure online payments
  • Bank Transfers: Available for bulk orders upon request
  • Buy Now, Pay Later: Financing options available through select providers

All payments must be made in full before an order is processed. OpalNovas does not store or retain credit card details for security reasons.

3. Order Processing and Confirmation

Once an order is placed, the following steps occur:

  • Order Confirmation: You will receive an email with your order details and payment receipt.
  • Processing Time: Orders are processed within 1-3 business days after payment verification.
  • Shipping Preparation: The product is securely packed and prepared for dispatch.

If any payment issues arise, we will notify you for resolution before processing the order.

4. Shipping and Delivery

We offer nationwide shipping within the United States, with multiple shipping options:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Next-Day Delivery: Available in select areas (extra charges apply)

Orders over $500 qualify for free standard shipping. Customers will receive a tracking number once the order has been shipped. OpalNovas is not responsible for shipping delays caused by carriers, weather conditions, or unforeseen circumstances.

For more details, please review our Shipping Policy.

5. Order Cancellations and Modifications

Customers can request an order cancellation or modification within 24 hours of purchase. After this period, orders cannot be changed as they are prepared for shipping.

To cancel or modify an order, please contact us immediately at info@opalnovas.xyz or 716-362-9461.

6. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 30 days following our Refund and Return Policy. The item must be unused, in its original packaging, and include all accessories.

Refunds are processed within 7-10 business days after approval and will be issued to the original payment method. Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

7. Warranty and Customer Support

All Samsung smartphones sold by OpalNovas come with a manufacturer warranty. If your product experiences a technical issue beyond the return period, we will assist with warranty claims and provide guidance on repair or replacement options.

For warranty-related concerns, please contact our support team for assistance.

8. Fraud Prevention and Security

To ensure safe and secure transactions, we implement:

  • SSL encryption for all transactions.
  • Fraud monitoring to detect unauthorized purchases.
  • Verification for high-value orders, which may require additional confirmation before processing.

If suspicious activity is detected, OpalNovas reserves the right to cancel an order, request identity verification, or refuse service to protect our customers.

9. Promotions, Discounts, and Loyalty Programs

We offer exclusive promotions, discounts, and seasonal sales on select Samsung smartphones. These promotions:

  • Are available for a limited time only and subject to change.
  • Cannot be combined with other offers unless stated otherwise.
  • May include special bundles, free accessories, or discounted pricing.

For loyalty rewards and VIP discounts, sign up for our exclusive membership program to receive priority deals and early access to sales.

10. Google AdSense Compliance

OpalNovas adheres to Google AdSense policies by maintaining:

  • Transparent pricing and policies for all transactions.
  • Clear return, refund, and order processing guidelines.
  • Secure payment and data protection measures to ensure compliance with online advertising standards.

Our goal is to provide a trustworthy and compliant e-commerce experience while upholding Google AdSense guidelines.

11. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the United States and the state of New York. Any disputes arising from purchases made on OpalNovas shall be resolved through negotiation, mediation, or arbitration in accordance with applicable legal procedures.

12. Contact Us

For questions regarding our Sales Policy, product inquiries, or order assistance, please contact us:

📍 Address: 4004 Cameron Road, Buffalo, New York, United States
📞 Phone: 716-362-9461
📧 Email: info@opalnovas.xyz
🌍 Website: OpalNovas

Thank you for shopping with OpalNovas! We appreciate your trust and look forward to providing you with the best Samsung smartphone experience. 😊