Shipping Policy | OpalNovas
Effective Date: March 5, 2025
At OpalNovas, we are committed to providing a fast, secure, and reliable shipping experience for our customers. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, tracking procedures, and other important details. By placing an order on OpalNovas, you agree to the terms outlined below.
1. Shipping Coverage and Service Areas
We currently ship within the United States, delivering to all 50 states, including Alaska and Hawaii. For international shipping requests, please contact our support team to check availability and cost estimates.
2. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may be extended during peak seasons, promotions, or unexpected delays.
Once an order is processed, it will be shipped based on the selected shipping method at checkout.
3. Shipping Methods and Estimated Delivery Times
We offer multiple shipping options to meet different customer needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Next-Day Delivery: Available in select locations (additional charges apply)
- Freight Shipping: Used for bulk or high-value orders (delivery may take 7-14 business days)
Delivery estimates are based on business days (Monday–Friday) and do not include weekends or holidays. OpalNovas is not responsible for shipping delays caused by weather conditions, carrier issues, or unforeseen circumstances.
4. Shipping Costs and Free Shipping Eligibility
Shipping costs vary based on the selected method, product weight, and delivery location.
- Orders over $500 qualify for free standard shipping within the United States.
- Express and next-day shipping options will incur additional fees.
- Freight shipping costs for bulk orders will be quoted separately.
For international orders, customers are responsible for import duties, customs fees, and taxes imposed by their country’s regulations.
5. Order Tracking and Delivery Updates
Once an order has been shipped, customers will receive an email with tracking information and carrier details. You can track your shipment by:
- Clicking the tracking link provided in your confirmation email.
- Visiting the carrier’s website and entering the tracking number.
- Contacting OpalNovas customer support for assistance.
If you do not receive a tracking number within 3 business days, please contact us for an update.
6. Delivery Policies and Receiving Orders
To ensure successful delivery, please make sure your shipping address is accurate and complete.
- If an incorrect address is provided, OpalNovas is not responsible for lost shipments or additional charges required for re-shipping.
- High-value orders may require a signature upon delivery to prevent theft or loss.
- If no one is available at the delivery location, the carrier may leave a notice or attempt re-delivery on the next business day.
Customers are responsible for retrieving their package promptly to prevent damage or loss.
7. Lost, Delayed, or Damaged Shipments
While we partner with trusted carriers, shipping delays and issues may occasionally occur.
- If your package is delayed beyond the estimated delivery time, please contact our support team for assistance.
- If a package is marked as delivered but not received, we recommend checking with neighbors, front desk personnel, or contacting the carrier before reaching out to us.
- If an item arrives damaged, take clear photos of the package and product, and report the issue within 48 hours for resolution.
For lost shipments confirmed by the carrier, OpalNovas will provide a replacement or refund, subject to investigation.
8. International Shipping and Customs Fees
For international orders, customers are responsible for all customs duties, taxes, and additional fees required by their country’s customs authority. OpalNovas is not liable for customs-related delays or additional charges imposed by foreign governments.
- Customs processing times vary by country and may extend delivery times.
- If customs fees are refused by the customer, the shipment may be returned or abandoned, and a refund will not be issued.
For more details about international shipping, please contact info@opalnovas.xyz before placing an order.
9. Shipping Restrictions
Certain products may have shipping restrictions due to:
- Carrier limitations on hazardous materials.
- State or local regulations affecting the sale of specific Samsung smartphone models.
- International trade laws restricting the export of certain electronics.
If your order includes a restricted item, our team will notify you and discuss alternative solutions.
10. Order Modifications and Cancellations
Once an order has been processed and shipped, modifications and cancellations cannot be made.
- Customers can request an order cancellation within 24 hours of purchase.
- If an order has already been shipped, it must be processed as a return under our Refund and Return Policy.
To request an order modification or cancellation, contact our team immediately at info@opalnovas.xyz or 716-362-9461.
11. Google AdSense Compliance
As a trusted e-commerce retailer, OpalNovas ensures that our shipping policy aligns with Google AdSense standards by providing:
- Clear, transparent, and accurate shipping details.
- Reliable delivery timelines and customer communication.
- Defined refund and return processes for misplaced or damaged shipments.
We strive to maintain compliance with advertising and e-commerce regulations while offering customers a seamless and secure shopping experience.
12. Contact Us
For shipping-related inquiries, order status updates, or delivery concerns, please contact us:
📍 Address: 4004 Cameron Road, Buffalo, New York, United States
📞 Phone: 716-362-9461
📧 Email: info@opalnovas.xyz
🌍 Website: OpalNovas
Thank you for shopping with OpalNovas! We appreciate your trust and look forward to delivering the best Samsung smartphone experience to your doorstep. 😊