Refund and Return Policy | OpalNovas

Effective Date: March 5, 2025

At OpalNovas, we are committed to providing high-quality Samsung smartphones and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy to ensure a smooth and hassle-free shopping experience. Please review the details below to understand our guidelines and procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in its original, unused condition, with all packaging, accessories, and manuals intact.
  • Returns must be requested within 30 days of the delivery date.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.
  • Products that have been activated, used, or damaged by the customer are not eligible for return.
  • Items marked as Final Sale or Non-Returnable are not eligible for returns.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened and activated Samsung smartphones
  • Software and digital products tied to the device
  • Accessories, chargers, and earbuds if the packaging is opened
  • Gift cards and promotional items received with a purchase

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us – Email info@opalnovas.xyz or call 716-362-9461 with your order number and reason for return.
  2. Receive Authorization – Our team will review your request and provide a Return Authorization Number (RAN) if eligible.
  3. Package the Item – Securely pack the product in its original packaging with all accessories and documentation.
  4. Ship the Product – Send the item to our return center at 4004 Cameron Road, Buffalo, New York, United States using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  5. Inspection & Approval – Once we receive the item, our team will inspect it to ensure it meets return eligibility criteria.

4. Refund Policy

If your return is approved, refunds will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days after approval.
  • If the payment was made via credit/debit card, the refund may take additional processing time depending on your bank.
  • Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer.
  • If the product does not meet return eligibility, it will be shipped back to you at your expense.

5. Exchange Policy

If you received a defective or incorrect item, we offer free exchanges within 7 days of delivery.

  • Contact our support team with photos and details of the issue.
  • If eligible, we will provide a free return shipping label and process an exchange.
  • Exchanges are subject to product availability. If the requested replacement is unavailable, a full refund will be issued.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please:

  • Take clear photos of the item, packaging, and shipping label.
  • Report the issue to OpalNovas within 48 hours of delivery.
  • We will arrange for a replacement or refund at no additional cost.

7. Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • If the order has already been processed or shipped, it is no longer eligible for cancellation and must be returned following our standard return policy.

8. Warranty and Technical Support

All Samsung smartphones sold by OpalNovas come with a manufacturer’s warranty. If your device develops a defect after the return period, you may be eligible for warranty repair or replacement. Contact our support team for assistance with warranty claims.

9. Google AdSense Compliance

We ensure that our refund and return policy aligns with Google AdSense guidelines by providing clear, transparent, and easily accessible information. Our goal is to maintain a fair and trustworthy shopping experience while complying with all advertising standards.

10. Contact Us

For any return or refund inquiries, please reach out to us:

📍 Address: 4004 Cameron Road, Buffalo, New York, United States
📞 Phone: 716-362-9461
📧 Email: info@opalnovas.xyz
🌍 Website: OpalNovas

Thank you for shopping with OpalNovas! We appreciate your trust and are committed to delivering the best Samsung smartphone experience. 😊